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© Copyright 2011, Sargent & Greenleaf, Inc.
PROBLEMS
7) Lock opens intermittently when using
valid codes
8) Lock beeps three times when code is
entered, but doesn’t open
9) Unable to delete time delay
11) After entering the code for a spring
bolt lock, the motor starts, but the
safe door cannot be opened
12) Lock motor runs continuously after
a battery change, and the lock stays
locked
13) Lock opens okay, but bolt will not
re-extend far enough to lock safe
POSSIBLE CAUSE
• Connection of wires to back
of keypad is loose
• Keypad is bad
• Lock is in time delay mode
• Time delay can only be
deleted during the opening window
• You are using a code other than the
Master Code
• Bolt of the lock is binding against the
door frame or door strike
• The logic circuit did not reset properly
when power was restored to the logic
circuits
• Batteries are weak
POSSIBLE SOLUTION(S)
• Perform Keypad Connector Check (#8)
• Replace with new keypad
• Wait for time delay to expire, then
delete time delay—see lock operating
instructions or consult toll free help line
• Wait for opening window before
attempting to delete time delay—see
lock operating instructions or consult toll
free help line
• The Master Code must be used to
delete the time delay. Perform Master
Code Check Procedure (#3)—see lock
operating instructions or consult toll free
help line
• Push in on the door while entering the
code; remove the source of the binding
after the door is open
• Perform Walk Back Procedure (#4)
• Unplug the wire connector from the back
of the keypad, leave it unplugged for at
least 30 seconds, then plug it back into
the receptacle on the back of the keypad.
The processor should reset properly
• See Battery Check and Replacement
Procedure (#6)
Troubleshooting Guide
Models 6120 and 6123—Motorized Electronic Combination Locks
test procedures
1. Lockout Mode Test Procedure:
The S&G 6120 lock has a wrong code lockout feature that prevents the lock from operating for a period of time after four
consecutive incorrect code entries. Locks produced before mid 1997 have a fifteen minute lockout period which can be overridden
by entering the master code twice. Locks made after mid 1997 have a five minute lockout period which cannot be overridden. The
purpose of the lockout period is to prevent tampering. During this period, the lock will beep and the LED will flash each time a key is
pressed, but the lock will emit an error tone (long “brap”) whenever the # key is pressed.
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